FAQ
Below are some frequently asked questions, but if you have anything that is not answered here, feel free to reach out to us.
Who may purchase?
Verified adults representing legitimate laboratory research purposes may purchase where destination and product restrictions allow.
Why is account verification required?
Verification confirms who is purchasing, the organization they represent, and the intended laboratory research purpose.
Are products intended for human use?
No. Products are for in vitro research and laboratory use only and are not for human or veterinary use.
Where can current COAs be found?
Use the public COA Repository or the lot link on a product or eligible historical order.
How are products matched to COAs?
Each available COA is matched to the product and its lot number. Fulfilled orders keep the assigned lot number and matching COA.
What does pre-order mean?
Pre-order means the product is expected but is not ready to ship yet. It will become available only after the incoming lot is received, tested, reviewed, and approved. Any product that does not meet our standards will not be available on the site.
What are the purity standards?
The product must be above 99% purity to meet the Mantis Scientific purity standard.
How do back-in-stock notifications work?
Subscribers confirm a product-specific operational email. Notification occurs only when released stock becomes available.
When will tracking appear?
Tracking appears after paid, verified, released, allocated inventory is prepared for shipment.
How should storage information be interpreted?
Follow validated product records, SDS information, and your institution’s laboratory controls.
How do I contact support about an order?
Use the Contact page and include the order number without sending medical or protected health information.
Can support provide dosing, reconstitution, or administration information?
No. Support cannot provide human-use, veterinary-use, dosing, reconstitution, administration, treatment, or bodily-outcome guidance.